Terms & Conditions

Cancellaton Policy

Cancellations within 24 hours of tour departure – 100% charge.

Cancellations within 25-72 hours of tour departure – 50% charge.

Cancellations more than 72 before tour departure – full refund.


Karitāne Māori Tours will cancel tours if the sea conditions put passenger safety and comfort at risk – in this event we will advise customers as early as possible and refund 100%. We accept no further liability for cancellations due to unsafe weather conditions.

FOC Policy Tour Escorts and Passenger Guides travelling with FITs are eligible to participate FOC on a standby basis.
Child Policy A child is aged 3 to 14 (inclusive). Please note that children under 5 years may not fit our life jackets and in that case would not be allowed on our vessels. All children must be accompanied by an adult.
Payment Terms We invoice after service with payment due on the 20th of the month following Invoice, penalty interest charges will apply on overdue invoices.
Other Language translators are available at additional cost. We are happy to  provide recommendations and advice for any aspect of your visit to our region, including accommodation in the area.
  • Karitane Testimonial
    A well-rounded experience - Alex brought the landscape alive with stories and local history, great laughs in the waka and I enjoyed visiting the different natural environments


  • Karitane Testimonial
    Alex was a fantastic guide, he made it fun and interesting for the whole family! Great to hear about the stories of the past and be contributing back to the land by planting trees too